If you are behind in your mortgage payments, the thought of losing your home can be terrifying. The sooner we can address your problem, the more solutions are available. We will assess your level of delinquency, your ability to maintain future payments and funds available to cure the deficiency.


Working with a Housing Counselor

Foreclosure prevention counseling can help homeowners:

  • Understand the foreclosure process
  • Identify available options for avoiding foreclosure
  • Provide advice and resources to help decide alternatives

During your counseling session with one of our HUD-certified housing counselors, we will review your situation and develop an individualized action plan that will provide steps you need to take with your lender to resolve your delinquency. We have worked with our clients and their lenders to develop thousands of workout plans for clients to keep their homes.

Foreclosure Intervention Program

Family Foundations participates in the City of Jacksonville’s Foreclosure Intervention Program.  The program helps City of Jacksonville residents stay in their home and stop the foreclosure process by providing:

  • Mortgage Counseling Services
  • Direct Mortgage Assistance
  • Loan Modification and Refinance Counseling
  • Budget and Financial Literacy

Homeowners who live in Duval County who are behind on their mortgage and are trying to prevent foreclosure can apply now for Foreclosure Intervention through City providers. The program and all mortgage assistance funds are offered on a “first-come, first-serve” basis.

Upon intake, eligible applicants will receive assistance with budgeting, credit and financial literacy. During this process, our counselor will determine if you are eligible for mortgage assistance or modification.  If eligible, applicants can receive up to $12,000 (this includes the cost of recording fees) to bring their mortgage current, complete a mortgage modification and/or to refinance their existing “Adjustable Rate” mortgage to a fixed-rate mortgage.

The mortgage assistance funds from the City will be in the form of a deferred payment loan secured to the property for a period of five (5) years.

Credit When Credit Is Due (CWCID)

CWCID consists of 12 modules that serve as a refresher/restart for individuals who have faced foreclosure challenges.  Clients who receive counseling and mortgage assistance through the City of Jacksonville Foreclosure Intervention Program are required to complete this course. When you complete Credit When Credit is Due, you’ll receive a packet with cards you can send to the three national credit bureaus. When you send in the card, a statement will be put on your credit report that says: “I have successfully completed Credit When Credit is Due, a 12-lesson national standardized education program on credit and financial education. Proof of completion can be verified. My book registration number is xxxxxxx.” This statement will be a positive addition to your credit report, although it will not increase your credit score.

The goals for CWCID are:

  • To teach you what you need to know about how credit works
  • To provide you with the information you need to gain confidence in using credit wisely

Through CWCID, you will learn:

  • How to create a workable budget
  • How to understand the credit-granting process
  • What you need to know about credit cards and other loans
  • What to do If you fall behind
  • How to build or rebuild a solid credit history

To register for the course please click here: Credit When Credit Is Due

Eligibility Requirements:

  • Make below 140% of Area Median Income (see the chart below)
  • Must demonstrate/document hardship causing nonpayment of mortgage
    • Examples of hardship include: loss of employment, death in the family, disability (medical, temporary or permanent) that reduces income, or recent divorce or separation that reduces income
  • Must own your home and the home be your primary residence