CREDENTIALS & AFFILIATIONS

 

Family Foundations continues to be a proud and successful United Way agency with our affiliation of over 50 years.   We are proud of our record of meeting and exceeding our program objectives.

Our organization is accredited by the Council on Accreditation.  This voluntary accreditation process assures  that we have met a set of nationally established requirements which ensure quality service.  Our accreditation provides assurance that the agency is delivering services the community needs, conducts its operations effectively and manages its funds wisely.

Family Foundations, originally Family Counseling Services, was founded in 1955.  Since that time, we have provided our services to over 130,000 families in Jacksonville and Northeast Florida.

We are a member of the National Foundation for Credit Counseling.   Founded in 1951, the National Foundation for Credit Counseling (NFCC), through its member agencies, sets the national standard for quality credit counseling, debt reduction services, and financial literacy training.  As the nation’s largest and longest serving nonprofit credit counseling organization, NFCC has played the key role in providing financial counseling members must be nonprofit, mission-driven and community-based.

Family Foundations is a certified housing counseling agency through the U.S. Department of Housing and Urban Development.  With this certification, we can delivery pre- and post-purchase housing counseling and education so that potential homeowners are well prepared to purchase a house they desire and can afford.  We are also able to deliver foreclosure counseling intervention services, including working with lenders on loan modifications, to assist homeowners who find themselves unable to make their mortgage payments.

Family Foundations is also approved to deliver pre-bankruptcy counseling so that families receive all necessary information and options prior to filing for bankruptcy and post-bankruptcy education so that families can get their lives back on track after filing bankruptcy through our approval by the Executive Office of the U.S. Trustees. For our latest approval letters, please click here Approval Letter 1 , Approval Letter 2

We are a member agency of the Alliance for Children and Families.  Through its more than 350 member agencies, the Alliance strengthens the capacity of our sector to serve children and families with the highest quality service.

The Better Business Bureau Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the eight BBB principles that summarize important elements of creating and maintaining trust in business and Family Foundations is proud that we Build Trust, Advertise Honestly, Tell the Truth, Be Transparent, Honor Promises, Be Responsive, Safeguard Privacy and Embody Integrity.

Family Foundations has invested heavily in our capacity to operate under tight fiscal management guidelines and reporting.  We report our fiscal results monthly to our Board Finance and Investment Committee comprised of volunteer professionals with legal and financial expertise.  Our Board has a separate Audit Committee to oversee our annual audit.  This separation of Finance and Audit functions ensures that our practices meet the highest possible standards.  Our financial results are audited annually by an independent CPA firm.  The auditors report back directly to our Board to ensure that our staff work is correct and thorough.  Family Foundations has worked diligently to continuously improve our fiscal management processes.

Family Foundations is also proud of the results of our investments in client record keeping.   Our professional associations require us to maintain strict standards with regard to client information.   Our client information is stored in the DMS Professional Suite System from Cooperative Processing Resources.   This system is used by hundreds of firms across the nation and meets all quality standards.

In addition to our software system, client records are systematically reviewed for Component and Utilization Review Standards.  Component Reviews ensure that each client file contains all appropriate information on services provided.  This process ensures that each counselor is documenting client information correctly and completely.  Utilization Standard Reviews ensure that clients are receiving appropriate services.  The Utilization Reviews analyzes the client’s situation, the services rendered and confirms that the services provided met the client’s need.